Terms of service

Terms of Service

This website is run by Raiha Rongoā. By using our site or purchasing from us, you agree to the terms below.

Our Products

All of our balms are handcrafted in Aotearoa using traditional kawakawa rongoā. They are made to support the skin naturally and are not medical products. If you have any serious skin conditions or concerns, we recommend seeking advice from a health professional.

Orders

All orders are subject to availability. While we do our best to ensure all information is accurate, occasional errors may occur. We reserve the right to correct any errors in pricing or product information.

Shipping

We send all orders using NZ Post. Once your order has been dispatched, delivery is handled by NZ Post and timeframes may vary. Please ensure your shipping details are correct when placing your order, as we are not responsible for parcels sent to incorrect or incomplete addresses.

Pricing

All prices are listed in New Zealand Dollars (NZD) and may change at any time without notice.

Returns

Please refer to our Returns Policy for full details on refunds and exchanges.

Use of Products

We take care in making our balms, however everyone’s skin is different. If irritation occurs, discontinue use and seek advice if needed.

Our Content

All images, wording, and branding on this website belong to Raiha Rongoā and may not be used without permission.

Contact

If you have any questions, feel free to get in touch — we’re always happy to help.

Ngā mihi,
Raiha Rongoā